Last Updated: [05-10-2026]
At SMG Electronics World, we aim to provide a smooth shopping experience. If you receive an eligible product with an issue, please contact our customer support team within the applicable return period.
1. Return Eligibility
A return may be considered in situations such as:
- Product received damaged
- Incorrect product received
- Missing product or component
- Product with a manufacturing defect
- Product that does not match the order
The product should generally be returned in its original condition with packaging, accessories, manuals and other included items.
2. Products Not Eligible for Return
Returns may not be accepted for:
- Products damaged after delivery due to misuse
- Products with missing accessories or packaging
- Products showing signs of physical damage caused by the customer
- Products altered or repaired by unauthorized persons
- Products returned outside the applicable return period
3. Return Request
To request a return, contact our support team with:
- Order number
- Customer name
- Product details
- Reason for return
- Photos/videos where applicable
4. Inspection
Returned products may be inspected before a return, replacement or refund is approved.
5. Refunds
Once the return is approved, the applicable refund will be processed through the original payment method or another appropriate method.
The time taken for the refund to appear may depend on the payment provider or bank.
6. Replacement
Where applicable, an eligible product may be replaced with the same or an equivalent product, subject to availability.
7. Damaged Orders
If your package appears damaged at the time of delivery, please document the condition and contact us as soon as possible.
8. Contact
For return or refund assistance, please contact our customer support team.
Important: The final return, replacement and refund eligibility will be determined according to the product condition, order details and applicable policy.
Email: [smgcelectronics.2862@gmail.com]
Phone: [+91-9584626508]
Address: [62/5, Heera Palace, Pardeshipura Main Road,Near SBI Bank Indore, M.P.452003]
